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Account Delivery Head (ADH)

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Functional
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1900002265 Requisition #
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Pre-requisites for ADH role:
  • either technology or banking domain or infrastructure heavy background
  • should have been in client facing delivery role in India 
  • 10 years Program Management experience (atleast 5 years as SI in matrix environment)
  • Excellent written & oral communication
  • Stakeholder management
KRA measured on:
  • Financial parameters (Revenue, Margins, CSAT)
  • Delivery: on time, within budget 
  • Customer experience: CSAT score
  • Employee retention / attrition
  • Project closure as per timelines
  • Collections
Responsibility:
  • 360 degree view of the account (all services provided by Wipro will be owned by this person)
  • Customer stakeholder management (CEO, COO, Business & IT Heads)
  • Employee engagement, ESAT, grooming, hiring, competency building
  • Team management
  • Governance (WSR, Steerco on time every time)
  • Consensus building: Ability to pull together vendors, bank stakeholders and Wipro stakeholders 
  • Process driven (ensure change management, release management, incident SOP etc are defined and followed, put in controls to avoid human errors in production). The SOPs will need to be shared with the client as well.
  • Escalate (ask for help) at appropriate time
  • Invoicing and collections (while there are separate teams doing this, ADH will have to remain involved so that the same can be done).

  • 15-17 years of overall IT experience with the last 5 years managing an Account or large portfolio
  • 10 years Program Management experience in a client facing role (atleast 5 years managing India clients)
Behavioral Skills & Attributes:
  • Client Centricity 
  • Execution Excellence & Strategic Perspective 
  • Problem Solving & Decision Making 
  • Collaborative Working & Change Agility 
  • Passion for Results & Nurturing People
"Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law”

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