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Client Visit Experience Manager

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Functional
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1900002862 Requisition #
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We are looking for a Client Visit Experience Manager to join our GIS Presales Team. The candidate must be passionate; detail oriented and understand the big picture. He/she should possess strong organizational and time-management skills and have the ability to multi-task. He/she will be required to closely work with Client Partners, Sales, Delivery, Verticals, Service Lines and Support functions Leadership team to ensure best in class experience for customers visiting Wipro 

Client Experience Manager 
  • Develop, manage and execute Mega Client visits to give a consistent experiences to all CXO clients, helping GIS to achieve strong business results.
  • Manage spectrum of activities with Client visits, assess business objectives and associated audiences
  • Provide support to account teams on specific sales opportunities and ongoing Business deals and showcase Wipro’s strength as one voice
  • Collaborate with cross-functional teams Service lines, marketing, inter vertical teams and ensure integration of Client Experience programs for GIS to share their best practices.
  • Promote the Client visit, dry-runs within the teams and raise their awareness of their role during the visit
  • Ability to think strategically and execute tactically by keeping an eye on the big picture and ability to drive the development and implementation of Client visit
  • Collate and provide MIS reports quarterly to the GIS leadership on entire Client visit insights
Engaging Content & Business Contextualization 
  • Engage in creative direction and manage development, including management of outside design firms and coordination with brand.
  • Collaborative attitude to work effectively across internal groups, and external vendors to drive projects forward. Excellent negotiation, influence, mediation and conflict management skills
Branding Optimization 
  • Creative thinking and ability to direct and sell creative ideas to a broad range of stakeholders; gain commitment from assigned stakeholders and guide implementation of marketing plans, messaging and communication.
  • Manage resource plans to enable achievement of objectives and ensuring accurate forecasting
  • High-energy, self-starter with Excellent communication skills
  • Collaborative and works well in team environment
  • Ability to deal with tough timelines
  • Ability to team effectively with cross functional groups like Finance, Marketing, Delivery and HR
  • Knowledge or understanding of IT sales process will be a big plus
  • MBA with specialization in Marketing or IT.
  • 2+ years of overall experience with a minimum of 18 months of post-MBA experience
  • Excellent skills in MS Office Tools (Power Point, Word, Excel)
  • Appreciation of technology and business trends

"Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law”

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