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Functional
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1900002967 Requisition #
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As Cluster Delivery Head (ADH), you are responsible for Delivery management of account(s) from a delivery perspective and being a focal point for Wipro’s delivery into a customer business unit/department for marquee customers in India. Responsible for managing an account of reasonable complexity, represents Wipro and deals with executive team of the client organization. CDH is accountable for Delivery, meeting revenue and margin target, delivery led business growth, customer satisfaction, employee satisfaction within the account. ADH at this level is expected to handle delivery for a portfolio in excess of 100-200 FTEs.

Following are the KRAs for this role. 
  • Responsible for planning and delivery - Delivery quality compliance, resource economic utilization and customer satisfaction
  • Responsibilities - Responsible for meeting financial objectives of the account, responsible to mine the account and grow business, improve the key parameters for the account to improve the margins
  • Responsible for collaboration within the organization- Will have to actively collaborate with all the service lines to derive best outcome for the customer.
  • Responsible for relationship building with Customer Project Managers and key stakeholders within the account
  • Responsible for people processes in the account - employee attrition rate, people development and engagement
  • Interact with Client Engagement Managers, Delivery Managers from Wipro and Client side CXOs

"Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law”


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