This job posting isn't available in all website languages

Cross Functional Solution Architect

Extended Go To Market
1900002887 Requisition #
86 Total Views
Share this Job
Cross Functional Architect works closely with the Solution Architect in developing solutions for common services across all service towers. These solutions include but not limited to:
  • IT Service Management solutions based on industry standards and framework like ITIL/COBIT/ISO20000
  • Integrated solutions comprising of processes and tools
  • Service Governance and Service Integration
  • Transition solutions for transitioning cross-functional services from the customer environment into Wipro’s global service delivery framework
Key Responsibilities:
  • Analyze request for proposals (RFPs), understand customer requirements and devise strategies to address customer requirements
  • Propose and articulate service management offerings/solutions (ITIL/COBIT based) which will help meet customer requirements
  • Propose and articulate appropriate service management models for meeting customer requirements
  • Work with transition solution architects in proposing a transition plan for cross-functional services
  • Propose optimal staffing to deliver/implement the proposed solution
  • Propose costing model for staffing resources to deliver the proposed solution
  • Work collaboratively with the bid team and other teams in meeting the bid activity datelines as laid down by the bid management team
  • Collaborate with the bid management team in developing appropriate bid collaterals (slide deck, case studies, etc.)
  • Participate in all bid review meetings and solution assurance reviews
  • Incorporate changes in the solutions as required by the bid management team
  • Participate in client visits and solution clarifications sessions as needed
  • Participate in Due Diligence (DD) workshops as required
  • At least 10+ years of IT services and process definition and implementation experience
  • Should have deep understanding of industry frameworks and standards for IT Service Management like ITIL, COBIT, and ISO20000
  • Must have experience in usage of industry standard ITSM tools (Service Now, Remedy, HP suite)
  • Must be familiar with quality improvement methodologies like Six Sigma and Lean
  • Must possess excellent communication skills (written and verbal) to be able to interact with customers and internal stakeholders
  • Must be well versed in understanding the challenges of multi-vendor service environments
  • Must have at least 5 years’ experience in process definition and implementation
  • Should be a strategic thinker to create value proposition for customers 
Industry Certifications:
  • Must possess at minimum a valid ITIL Practitioner certification
  • Possessing ITIL Expert certification will be an advantage
  • Preferable to have COBIT 5 Foundation certificate
  • Possessing PRINCE2 or PMP certificate will be an advantage

"Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law”

Previous Job Searches

Post Resume

Did not find a job to apply? Post your resume for future opportunities.


Track Submissions

Track your applications against jobs and manage your profile.


Similar Listings

Bengaluru, Karnataka, India

📁 Extended Go To Market

Requisition #: 1900002241

Bengaluru, Karnataka, India

📁 Extended Go To Market

Requisition #: 1900001128

Bengaluru, Karnataka, India

📁 Extended Go To Market

Requisition #: 1900002218