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Cross Functional Solution Architect

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Extended Go To Market
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1900002887 Requisition #
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Cross Functional Architect works closely with the Solution Architect in developing solutions for common services across all service towers. These solutions include but not limited to:
  • IT Service Management solutions based on industry standards and framework like ITIL/COBIT/ISO20000
  • Integrated solutions comprising of processes and tools
  • Service Governance and Service Integration
  • Transition solutions for transitioning cross-functional services from the customer environment into Wipro’s global service delivery framework
Key Responsibilities:
  • Analyze request for proposals (RFPs), understand customer requirements and devise strategies to address customer requirements
  • Propose and articulate service management offerings/solutions (ITIL/COBIT based) which will help meet customer requirements
  • Propose and articulate appropriate service management models for meeting customer requirements
  • Work with transition solution architects in proposing a transition plan for cross-functional services
  • Propose optimal staffing to deliver/implement the proposed solution
  • Propose costing model for staffing resources to deliver the proposed solution
  • Work collaboratively with the bid team and other teams in meeting the bid activity datelines as laid down by the bid management team
  • Collaborate with the bid management team in developing appropriate bid collaterals (slide deck, case studies, etc.)
  • Participate in all bid review meetings and solution assurance reviews
  • Incorporate changes in the solutions as required by the bid management team
  • Participate in client visits and solution clarifications sessions as needed
  • Participate in Due Diligence (DD) workshops as required
  • At least 10+ years of IT services and process definition and implementation experience
  • Should have deep understanding of industry frameworks and standards for IT Service Management like ITIL, COBIT, and ISO20000
  • Must have experience in usage of industry standard ITSM tools (Service Now, Remedy, HP suite)
  • Must be familiar with quality improvement methodologies like Six Sigma and Lean
  • Must possess excellent communication skills (written and verbal) to be able to interact with customers and internal stakeholders
  • Must be well versed in understanding the challenges of multi-vendor service environments
  • Must have at least 5 years’ experience in process definition and implementation
  • Should be a strategic thinker to create value proposition for customers 
Industry Certifications:
  • Must possess at minimum a valid ITIL Practitioner certification
  • Possessing ITIL Expert certification will be an advantage
  • Preferable to have COBIT 5 Foundation certificate
  • Possessing PRINCE2 or PMP certificate will be an advantage

"Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law”

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