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Thanks for your interest in the Dedicated Client Partner position. Unfortunately this position has been closed but you can search our 37 open jobs by clicking here.
The Dedicated Client Partner (DCP) is accountable for both sales and delivery in existing focus accounts. This role is responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through exclusive delivery. The role demands knowledge and experience of:
  • You would be leading the strategy, planning and finding opportunities of growth in the account. Developing and strengthening relationships with decision makers and influencers in the customer organisation and drive penetration in various functions including outside CIO.
  • Demonstrate Wipro’s rare value proposition to craft opportunities to increase share of revenues from single source deals. Lead proposal development, negotiation and commercial terms for large deals.
  • Regularly monitor sales trends, market dynamics and incorporate into existing account strategy and plan. Also drive collections. Increase market share and share of wallet with the customer.
Delivery/Customer Satisfaction
  • Conduct regular delivery reviews to prevent cost and schedule overruns, and to enable the delivery teams in ensuring high customer satisfaction.
  • Orchestrate internal teams in sales and delivery to give the customer an enhanced experience across touch-points.
  • Build a trusted group of reference-able customers who can vouch for Wipro.
  • Become a trusted IT advisor to the client and participate in customer’s strategic planning.
  • Drive resource forecasting for the account from both confirmed opportunities as well as the opportunities in pipeline.
Offering/Competency Development
  • Support the solutions teams with customer perspectives and competitive intelligence to develop new vertical and horizontal solutions.
  • Showcase Wipro’s solutions as a strategic fit for the client through workshops, boot camps and strategy meets.
  • Craft higher value/value added services and solutions to the customer in line with Wipro’s offerings.
  • Create integrated opportunities with end-to-end solution delivery requirements.
  • Exemplify Wipro leadership in conferences, meets and seminars, by presenting thought leadership and connecting with key customers.
  • Mentor and grow the next line of leadership in the account team.
  • Build a top quality account sales team capable of consultative selling.
  • Focus on people development, employee movement and career management.
  • Build an inclusive environment to increase employee satisfaction/motivation and minimise attrition in the account sales and delivery teams.

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