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Delivery Enablement Head

📁
Program Management
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1900002990 Requisition #
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Delivery Enablement Support
  • “Start Green” support for all engagements – Fulfilment, Seed Resources, Transition Management, delivery center requirements etc.
  • Local Client Management – Local contact for client and as Escalation point. Involvement in client QBRs, APRs, Steering Committee meetings etc.
  • Involvement in Delivery Issues and Crises situations
  • Ensure resources, capabilities and capacity to meet both existing and new business demand - Ownership of all local staffing
  • Ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Wipro’s Service Delivery guideline
  • Provides a focus for SLA management and customer satisfaction across the customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used
  • Driver Start Green initiative for the opportunities in the Geo.
  • Overall support in Delivery issues and crises situations
Pre-Sales Support
  • Solution Review for all local aspects
  • Advise solution teams on right solution for the regional components
  • Support with all regional pre-sales information, case studies etc
  • Support as the delivery face to the customer during the opportunity phase
Operational Support
  • Overall cost management for the region
  • Bench Management – Tagging Issues, Local pool management, 
  • Own building of a local ecosystem for all 3rd party suppliers & partners
  • Work with support functions like WMG, TA, GIMS - Ensure efficient issue management by all support functions in the region as part of the Enablement Unit.
People Leadership
  • Motivates, develops and mentors the team where relevant
  • Employee Engagement
  • Training management: plan and execution tracking
Must Have Experience:
  • Solid knowledge of delivery management, various delivery models etc., Understands the Delivery cycle well. 
  • Large Project management /  Program management / Transition Management
  • In-depth understanding of the SDLC
  • Delivery management- from ‘on-site’ location
  • Onsite experience in a client facing role
  • Solutioning, experience of managed services
  • Awareness of global industry trends and directions and its impact on IT services
  • Domain Experience across multiple industries
  • Exposure to sales and customer relationship management
  • Knowledge of emerging technologies, various platforms, tools and products and their respective applications.
Behavioral Competencies:
  • Customer Focus
  • Driving Execution 
  • Operational Decision Making 
  • Business Acumen 
  • Talent Building 
  • Openness to change & diversity

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