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Program Management
2000000896 Requisition #
226 Total Views

As a Delivery Manager, you are responsible for reviewing, monitoring, controlling and supporting growth of a portfolio of discrete projects with the objective of delivering them as per agreed timelines, cost and quality parameters. You may be handling a span of 80-150 FTEs. In thils role, you will be required to have the knowledge and expertise of:

Delivery Management

  • Plan project reviews at appropriate frequency; closely monitor projects with Amber, Red and enables a quick turn around
  • Handle customer issues on delivery issues with customer & other stakeholders
  • Monitor overall health through defined norms of CHM parameters (rookie ratio, bulge, PPC etc) to Ensure parameters stay within defined norm
  • Customer Knowledge Management to Ensure continuity in process knowledge
  • Assess risks well in advance, and mitigate, to Ensure on time delivery , Csat and Esat

Finance & Operations

  • Bill & Invoices in a timely manner
  • Ensure payout of bonus/penalty from/to the customers
  • Systemic approvals for travels, project structure creations
  • Manage resource fulfilment & staffing
  • Employee Rotations
  • Compliance to Wipro processes

People Management

  • Ensure improvement in E-Sat and reduction in attrition
  • Engaging with employees across all levels in the team
  • Build a harmonious and energized work culture
  • Settle employee issues, interpersonal conflicts in a fair manner
  • Plan team development and capability building interventions to Ensure team is able to deliver value to the client
  • Drive employee lifecycle processes such as Inductions, MSI, Progressions, Separations and other HR interventions as required

Solutioning & Growth

  • Scope new opportunities within the account dedicatedly
  • Align with the client partner - to build winning solutions and delivery proposals (through Agile etc) - active & reactive

Customer Management

  • Understand how the delivered projects can help the customer produce results
  • Build positive relationships with all key stakeholders in the customer's IT organisation
At Wipro, applicants are considered for employment solely on the basis of their qualifications and competencies. As an employee you will enjoy equal opportunity in all aspects of employment, including recruitment, training conditions of service and career progression. Furthermore, we are committed to maintaining a workplace where each employee's privacy and personal dignity is respected and protected from offensive or threatening behavior including violence and sexual harassment

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