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Global Client Partner-ENU

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1900004087 Requisition #
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Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients to do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360º view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of over 170,000 employees serving clients across 65 countries.

Wipro is expanding in Europe and looking to hire a

Account Manager, Telecom in Austria

Your mission:
The Account Manager is accountable for both farming (up-sell and cross-sell) and delivery in a large account/s. You will be responsible for driving profitable growth from the account by:
Developing strategic relationships with decision makers in the account
Creating and sharing sales success stories
Ensuring customer satisfaction through world class delivery

Your tasks will include:

• Personnel Relationship building
  • The Account Manager develops and strengthens relationships with decision makers and influencers in the account. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning
  • He/She builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. 
• Account Management
  • The Account Manager identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan. 
  • Will be responsible of mentoring and nurturing the next line of leadership in the account team. He/she ensures high customer satisfaction, loyalty and quality of experience. Will communicate progress against account plan and other related developments to all relevant stakeholders.
• Delivery Management
  • The Account Manager ensures cross-geographic synergies in project management and delivery execution
  • He/she conducts regular delivery reviews to prevent cost and schedule overruns. 
  • He/She monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery
• Resource and Solution Management
  • He/she optimally utilizes the resources towards effective implementation of development and delivery plans
  • He/she showcases Wipro’s solutions as a strategic fit got the customer organisation through workshops, presentations and executive meetings. You will push for higher value services and solutions to the customer in line with Wipro’s offerings.

Skills and experience:

• At least 12 years of experience in managing big accounts in the IT professional services field
• Experience in global service delivery models
• Strong background in Application Services and infrastructure services. Sales experience in Digital technologies is helpful
• Domain expertise in Telecom industry would be an advantage
• Ability to work with an offshore model
• Fluency English language. Fluency in German is helpful
• Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization
• Previous experience in managing 15+ million accounts

"Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law”

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