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Senior Manager- End User Services

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Functional
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1800003514 Requisition #
Thanks for your interest in the Senior Manager- End User Services position. Unfortunately this position has been closed but you can search our 401 open jobs by clicking here.

A Bachelor’s degree in Management Information Systems, Computer Science, Business or related field, with a minimum of 12-15 years professional experience in technology support operations, including experience troubleshooting and supporting computer applications and operating systems; and, at least 5-8 years experience supervising technical support staff; or any equivalent combination of training, education and experience which provides the following knowledge, abilities and skills.
  • Experience troubleshooting both hardware and Microsoft operating systems.
  • Demonstrated knowledge of Microsoft Office 2007/2010 applications (Outlook, Word, Excel, PowerPoint and Access).
  • Strong knowledge of Internet Explorer and Microsoft Sharepoint.
  • Strong knowledge of Windows 7 and 8.1.
  • Good understanding of tools such as Mcafee AV, Microsoft DA, SCCM, bitlocker,etc.
  • Demonstrated experience with Microsoft System Center Configuration Management for workstation imaging and software distribution.
  • Experience supervising staff and/or consultants.
  • Excellent analytical, written and verbal communications skills including the ability to effectively communicate technical information to non-technical users.
  • Demonstrated project management skills and multi-tasking abilities.
  • Must be proactive and have the ability to work both independently and collaboratively with colleagues, end users, and with external vendors. 
  • Excellent customer-service skills required.
  • Must have the ability to work on multiple projects with multiple deliverables
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law

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